FAQ
One simple belief started Grove; that everyone should have access to high-quality, natural products that are better for you and better for the Earth. We're here to help you understand how Grove can work for your home. If you don't find the answers you need, contact our team of Grove Guides anytime - we're here to help.
About Us
- How do I contact Grove Collaborative?
- What is Grove Collaborative?
- What is VIP?
- What forms of payment can I use with Grove and where can I change my payment form?
- How do I get a free starter set?
- Is Grove a recurring service?
My Account
- Am I able to order from Grove without monthly shipments?
- Can I change the frequency of my shipments?
- What gifts do VIP members receive?
- How do I update my name and phone number with Grove?
- How do I update my mailing address with Grove?
- Why was I charged $19.99?
Shipping
- Can I edit my order?
- Why didn't I receive my bonus gift with my purchase?
- What is the "Supply Chain Fee" in my order total?
- Does Grove offer price matching?
- How do I change my shipment date?
- I never received my order. How can I find out the status of my order?
About Our Products
- Do you carry product samples on your site?
- I have a question about a product on your site. Where can I find more information?
- What are your product standards? How do you select products to offer?
- What certifications do Grove products have?
- What is clean beauty?
- What are Grove Co. brand products?
Sustainability, Grove Impact and Recycling
Grove Co. Retail
Data & Security
- Does Grove Collaborative comply with the California Consumer Privacy Act or CCPA?
- How do I request that you delete my data?
- How do I request that you give me a copy of the information you have collected about me during the past twelve months?
- How long will it take you to respond to my request to delete or my request for access to my data?
- How do I request that you not sell my data?
- What information do you collect?