FAQ
About Us
- How do I contact Grove Collaborative?
- What is Grove Collaborative?
- Is Grove a recurring service?
- Why did Grove set a goal around plastic reduction?
- What does Grove’s plastic announcement mean for me as a customer and the products I love?
- Does Grove have an App?
About Our Products
- Does the Grove Collaborative brand hand sanitizer meet the CDC’s recommendations?
- What kind of hand soap should I use?
- What is the best method to wash my hands?
- How long does it take for your products to arrive from China?
- What does it mean when Grove says its products are “responsibly made”?
- Are there maximum quantities that I can order of a particular product?
Roven Beauty
- What is Roven?
- What is clean beauty? How is "natural" different from "organic"?
- What are the standards for brands you carry?
- How do my Grove orders work with Roven?
- What is Roven's return policy?
- I'm new to clean beauty and Roven, can you help me get started?
My Account
- How do I manage my account?
- How do I reset my password?
- How do I view my order history?
- How do I cancel my Grove Subscription?
- What are product subscriptions?
- How do I create a wishlist of products I want to buy in the future?
VIP Program
Shipping
- Can I edit my order?
- How do I change my shipment date?
- Can I track my order?
- What do I do if one of my items is damaged/missing?
- Where do you ship?
- How do I recycle my laundry, dish and hand soap pouches?
Pricing
- Is there an order minimum?
- Do you offer price matching?
- Can I claim more than one promotion on the same order?
- How long does a refund take?
- How do I switch payment from PayPal to a credit/debit card?
- When will my card be charged?
Certifications
- Does Grove provide third-party certified products?
- Why do we need “Safe and Certified” products? Aren’t all consumer products safe for use?
- What does the EWG seal mean?
- What does the EPA Safer Choice label mean?
- What is the USDA BioPreferred Program?
- What is How2Recycle and why are the labels on certain products?
Data & Security
- Does Grove Collaborative comply with the California Consumer Privacy Act or CCPA?
- How do I request that you delete my data?
- How do I request that you give me a copy of the information you have collected about me during the past twelve months?
- How long will it take you to respond to my request to delete or my request for access to my data?
- How do I request that you not sell my data?
- What information do you collect?