FAQ
One simple belief started Grove; that everyone should have access to high quality, natural products that are better for you and better for the Earth. We're here to help you understand how Grove can work for your home. If you don't find the answers you need, contact our team of Grove Guides anytime by phone, chat, email, or text - we're here to help.
About Us
- How do I contact Grove Collaborative?
- What is Grove Collaborative?
- Is Grove a recurring service?
- Why did Grove set a goal around plastic reduction?
- What does Grove’s plastic announcement mean for me as a customer and the products I love?
- Does Grove have an App?
About Our Products
- Does the Grove Collaborative brand hand sanitizer meet the CDC’s recommendations?
- What kind of hand soap should I use?
- What is the best method to wash my hands?
- How long does it take for your products to arrive from China?
- What does it mean when Grove says its products are “responsibly made”?
- Are there maximum quantities that I can order of a particular product?
Grove Beauty
- What is Grove Beauty?
- What is clean beauty?
- What are the standards for brands you carry?
- How do my Grove Beauty orders work with Grove Collaborative?
- What is Grove Beauty's return policy?
- Will more brands and products be added?
My Account
- How do I manage my account?
- How does the referral program work?
- Is Grove Collaborative worth it?
- How do I reset my password?
- How do I view my order history?
- How do I cancel my Grove Subscription?
VIP Program
Shipping
- How can I recycle my used and empty products?
- Can I edit my order?
- How do I change my shipment date?
- Can I track my order?
- What do I do if one of my items is damaged/missing?
- Where does Grove ship?
Pricing
- Is there an order minimum?
- Does Grove offer price matching?
- Can I claim more than one promotion on the same order?
- How long does a refund take?
- When will my card be charged?
- What is list price?
Certifications
- Does Grove provide third-party certified products?
- Why do we need “Safe and Certified” products? Aren’t all consumer products safe for use?
- What does the EWG seal mean?
- What does the EPA Safer Choice label mean?
- What is the USDA BioPreferred Program?
- What is How2Recycle and why are the labels on certain products?
Data & Security
- Does Grove Collaborative comply with the California Consumer Privacy Act or CCPA?
- How do I request that you delete my data?
- How do I request that you give me a copy of the information you have collected about me during the past twelve months?
- How long will it take you to respond to my request to delete or my request for access to my data?
- How do I request that you not sell my data?
- What information do you collect?