Bonus or free gifts are offered while shopping on the Grove website, and are added to your order if you meet the displayed pre-tax and fee order minimum AND you select "Ship Now" to ship your order (scheduled orders that ship on their scheduled date are not eligible for a bonus gift, even if they have met the pre-tax minimum; you must select "Ship Now.").
Grove offers three different possible bonus gifts per order, each with a corresponding pre-tax and fee minimum. You'll see that bonus gift displayed at the top of your cart page, as seen below:
You can change your selected bonus gift by selecting "Change Free Gift:"
You'll see that for each of these three possible bonus gifts, there is a corresponding order total minimum that needs to be met before tax and fees in order for you to receive that bonus gift.
If you feel that both of these criteria (selecting "Ship Now" and meeting the pre-tax minimum) were met in your recent order and you did not receive a bonus gift, please feel free to contact our team and we will be happy to help you!