We love our Grove Collaborative community! Before you go, we want to make sure you know how the Grove subscription works for you. There's no commitment, your order is completely customizable, and we have a 100% happiness guarantee. These features are what make Grove different - you decide what you want and when you want it. That's why 90% of Grove customers who try out 2 shipments are still ordering from us a year later.
Everything you need, nothing you don't
We recommend a monthly shipment filled with your favorite items, but you can always remove or unsubscribe from products you don't want.
- Remove a product: Click the "X" icon in the top right of the product tile
- Unsubscribe from a product: After removing a product, click "remove forever" and you'll never receive that product again, or click here to access and edit your product subscriptions.
- Change your shipment date: Click the "Change Ship Date" button in your cart, and choose when you'd like to receive your next order.
Plenty of reminders
We send out text message and email reminders a week before your shipment is scheduled to go out. You can verify that the order is correct, change the contents or the date, or postpone if you need to. And we'll send one more reminder the day before in case you want to make any final changes!
If you don't need anything this time around, simply remove all the products in your upcoming shipment.
Want to cancel auto-shipments?
There are some quick and easy ways to push out your shipments, one week, one month, or two months. However, we totally get that not everyone wants auto-shipments... and so we recently introduced a way to order from Grove as needed!
If you'd like to order on an as-needed basis, whenever you want, you can manage your account and turn off auto-shipments by clicking here.
But if you still need to go...
Canceling auto-shipments will prevent you from receiving automatic orders, but your Grove account will remain active so that you can order on an as-needed basis.
Keep in mind, we do have lower order minimums for those who stay with our auto-shipment program. To learn more about order minimums, click here.
If you would like us to completely remove your account, you can email firstname.lastname@example.org and we'll take care of that for you right away.
But before you go! We'll give it one last shot :-) click this link to get 10% off your next shipment. We'd love another chance to get more good stuff your way.
Thanks so much for your support, and for being an awesome member of our community.